SMS Policy

Last updated August 3, 2026

Ellie Belle uses text messaging to provide appointment updates, client service communications, order notifications, and, where separately consented to, marketing communications. By opting in to receive SMS messages from Ellie Belle, you agree to receive text messages in accordance with this policy.

This SMS Policy works alongside our Mobile Terms of Service, which sets out the full legal terms governing our text messaging program.

How You Opt In

Clients may consent to receive SMS messages by:

  • Booking an appointment through our website
  • Completing an electronic or paper form
  • Providing consent during a phone call
  • Providing consent in person at the boutique
  • Opting in through future Ellie Belle client services

Marketing text messages are sent only to clients who have separately consented to receive promotional communications.

Types of Messages We Send

We may send messages relating to:

  • Appointment confirmations
  • Appointment reminders
  • Appointment changes
  • Tailoring and alterations updates
  • Bridal communications
  • Custom tailoring & bespoke updates
  • Garment care updates
  • Order confirmations
  • Pickup notifications
  • Payment confirmations
  • Client support
  • Boutique events
  • Designer trunk shows
  • Promotional offers (only where separately consented)

Message Frequency

Message frequency varies depending on your appointments, orders, and interactions with Ellie Belle.

Message & Data Rates

Message and data rates may apply according to your mobile carrier's plan.

Opting Out

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will no longer receive SMS messages unless you provide new consent.

Need Help?

Reply HELP to any SMS message, or contact us directly:

Privacy

Ellie Belle respects your privacy. Your mobile number and SMS consent information will never be sold or shared with third parties or affiliates for their own marketing purposes.

SMS communications are subject to our Privacy Policy.

Ellie Belle maintains records of SMS consent where applicable. Clients may update their communication preferences at any time by contacting us using the details above.

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