Return Policy
We value your trust and want you to love every purchase. If you're not completely satisfied, we offer options for refunds, store credit, or exchanges.
Returns
- Timeframe: Returns are accepted within 14 days of receipt.
- Condition: Items must be unworn, undamaged, in saleable condition, and include original tags and packaging (if applicable).
- Exclusions: Returns are not accepted for custom products, personal care items (e.g., beauty products), hazardous materials, flammable goods, or gift cards. Items from Chanel and Hermes must be returned within 7 days for a refund, as per a specialized return policy.
- Free Return Label: Select this option at checkout for Ellie Belle to cover return shipping via Redo. Otherwise, return shipping is the customer’s responsibility.
- Late Returns: Items shipped after 14 days will be rejected and returned to the customer.
To start a return, visit our Returns Page. Include the return packing slip for quick processing.
Refund Options
- Refund to Original Payment: A $25 return processing fee applies, deducted from the refund.
- Store Credit: Receive store credit. And use it for future purchases.
- Exchange: Swap for a different size, color, or item. Any price difference will be credited or charged.
Please note: Refunds may take 10-15 business days to process after the return is received. This timeframe accounts for the high volume of orders we manage daily, as refunds are processed on a first-come, first-served basis. Additionally, the process involves verifying the returned items to ensure they meet our return policy standards, which helps maintain the integrity of our offerings and services. Duties, taxes, and original shipping fees are non-refundable.
Exchanges
- Exchanges are accepted within 14 days of receipt.
- Items must meet return conditions: unworn, undamaged, saleable, and with original tags/packaging.
- Certain items, like altered apparel, monogrammed items, and final sale items, cannot be exchanged.
- Gifts and gift card purchases are not eligible for online exchange.
- If the original item is not returned within 14 days of the exchange request, the original item will be charged.
Processing exchanges may take 2-5 business days.
Shipping Responsibility
Once a package is marked as delivered by the carrier, Ellie Belle's responsibility ends. For lost or stolen packages after delivery, customers must contact the carrier or file a report with law enforcement. Refused packages will incur return fees and original shipping costs deducted from the refund.
Cancellations
- Orders can be canceled or modified within 1 hour of placement.
- After 1 hour, cancellation may not be guaranteed.
Important Notes
- Ellie Belle reserves the right to determine if returned or exchanged items meet the saleable condition requirements.
- Returns or exchanges not meeting these conditions may be rejected.
We appreciate your understanding and cooperation in maintaining the quality of our luxury offerings. For questions or concerns, please reach out to our Client Support Team at support@elliebelle.com.
Package Protection / Claims
At Ellie Belle, we are committed to ensuring that every package arrives securely and on time. In the rare case of a lost or damaged package, we’ve developed the following process to ensure smooth handling and resolution.
How to Report a Lost or Damaged Package
- Customers must initiate the claim process through our Returns/Claims Portal at: https://elliebelle.com/apps/redo/returns-portal/login
- Claims must be submitted within 2 business days of the expected delivery date or the discovery of loss or damage.
- Our team will open an investigation and keep you updated throughout the process.
Important Note:
- Open claims cannot be switched to a return. Once a claim has been filed, it must go through the investigation process.
- A lost package claim cannot be switched to a return, even if the customer later locates the package. The claim must proceed through the investigation process to determine the cause of the issue.
- If the investigation concludes that the carrier is at fault, the claim will be resolved accordingly. If the package is found but not deemed the carrier’s fault, but rather the customer's error, the customer will need to keep the package, and a return will not be processed.
- If you have further questions or wish to provide additional details about your claim, please contact our customer service team for assistance.
Required Documentation for Claims
To proceed with a claim, the following documents are mandatory:
- Sworn Affidavit: A formal statement from the customer confirming the package was lost, stolen, or damaged.
- Police Report: An official report filed with the local authorities documenting the issue.
Claim Investigation Timeline
- Carrier investigations typically take 10-15 business days to complete.
- If customs inspections were involved, the carrier may request a review of customs clearance records or surveillance footage as part of the investigation.
Resolution Options
- If your claim is approved, Ellie Belle will issue a full refund or a replacement, depending on item availability. If you selected store credit at the time of submitting the claim, it will be issued accordingly.
- If the package is confirmed lost or stolen after delivery and the Package Protection Plan was selected at checkout, Ellie Belle will cover the loss under the protection policy.
- If the Package Protection Plan was not selected, the outcome will depend on the carrier’s investigation.
Refunds & Import Duties
- Refunds will be issued to the original payment method upon claim approval.
- Please note that import duties and taxes are non-refundable, as these are collected by government authorities.
Key Reminders
- Claims must be initiated through the Ellie Belle Returns Portal at:
https://elliebelle.com/apps/redo/returns-portal/login - Sworn affidavits and police reports are required to process claims. Timely submission will help avoid delays.
- Once a claim is filed, it cannot be switched to a return.
- We recommend selecting the Package Protection Plan at checkout to ensure additional security for high-value packages.
- This program covers packages lost in transit ONLY.
Zero Tolerance for Fraudulent Chargebacks
At Ellie Belle, we are committed to protecting the integrity of our business and our community. We take any form of fraudulent chargebacks seriously and will pursue them to the fullest extent of the law. This includes working with banks, payment processors, and—when necessary—reporting such cases to local law enforcement and fraud monitoring agencies. We encourage customers to reach out to our support team to resolve any concerns before initiating a dispute. Our goal is always to provide a fair and transparent shopping experience.
If you have any questions or need assistance with the process, feel free to contact our customer service team at support@elliebelle.com
Frequently Asked Questions
Q: What is your return window?
A: Returns must be initiated within 14 days of delivery or in-store purchase.
Q: What items are non-returnable?
A: Final sale items, beauty products, and intimate garments are not eligible for return.
Q: How do I start a return?
A: Visit our Return Center or email support@elliebelle.com with your order number.
Q: Can I return boutique purchases?
A: Yes. You can return or exchange eligible items purchased at our Eden Prairie boutique within 14 days.
Q: Do you accept international returns?
A: Yes, international orders are eligible for return within 14 days of delivery. Items must be in original condition with tags attached.
Q: Who pays for international return shipping?
A: Return shipping costs for international orders are the customer’s responsibility unless the item was damaged or incorrect.
Q: How do I return an order from outside the U.S.?
A: Visit our Return Center or email support@elliebelle.com with your order number.
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