We value your trust and want you to love every purchase. If you're not completely satisfied, we offer options for refunds, store credit, or exchanges.

Returns

Timeframe: Returns are accepted within 14 days of receipt.
Condition: Items must be unworn, undamaged, and in saleable condition, with all original tags and packaging (if applicable).

Exclusions:

• Custom-made, bespoke, and personalized products are final sale and not eligible for return or exchange.
• Bridal gowns may be returned within 14 days of receipt for store credit or exchange only.
• Personal care items (e.g., beauty products), hazardous materials, flammable goods, and gift cards are non-returnable.
• Chanel and Hermès items must be returned within 7 days for a refund per our specialized return policy.

VIP Checkout (Free Return Label + Package Protection): Select this option at checkout for Ellie Belle to cover return shipping costs. Otherwise, return shipping is the customer’s responsibility.

Late Returns: Items shipped after the applicable return window (14 days or 7 days for bridal) will be rejected and returned to the customer.

Bridal Gown Returns

Bridal gowns may be returned within 14 days of receipt for store credit or exchange only. The gown must be:

• In original, unworn condition
• With all tags attached
• Free of alterations, makeup, perfume, or damage

Ellie Belle reserves the right to deny a return if the gown shows any signs of wear or alteration. Custom-made and bespoke bridal gowns are final sale and not eligible for return or exchange.

Refund Options

• Refund to Original Payment: A $25 return processing fee applies, deducted from the refund.
• Store Credit: Receive store credit to use toward future purchases.
• Exchange: Swap for a different size, color, or item (any price difference will be credited or charged).

Please note: Refunds may take 10–15 business days to process after the return is received. Duties, taxes, and original shipping fees are non-refundable.

Exchanges

Exchanges are accepted within 14 days of receipt (or 7 days for bridal gowns).
Items must meet return conditions: unworn, undamaged, saleable, and with original tags/packaging. Certain items—such as altered apparel, monogrammed items, and final sale pieces—cannot be exchanged. If the original item is not returned within 14 days of the exchange request, the original item will be charged.

Shipping Responsibility

Once a package is marked as delivered by the carrier, Ellie Belle’s responsibility ends.
For lost or stolen packages after delivery, customers must contact the carrier or file a police report. Refused packages will incur return fees and original shipping costs deducted from the refund.

Cancellations

Orders can be canceled or modified within 1 hour of placement.
After 1 hour, cancellation may not be guaranteed.

Important Notes

Ellie Belle reserves the right to determine if returned or exchanged items meet saleable-condition requirements. Returns or exchanges not meeting these conditions may be rejected.

We appreciate your understanding and cooperation in maintaining the quality of our designer and bridal offerings. For questions, please reach out to clientcare@elliebelle.com.

Frequently Asked Questions

Q: What is your return window?
A: Returns must be initiated within 14 days (or 7 for bridal) of delivery or in-store purchase.

Q: What items are non-returnable?
A: Final sale items, beauty products, and intimate garments are not eligible for return.

Q: How do I start a return?
A: Visit our Return Center or email clientcare@elliebelle.com with your order number.

Q: Can I return boutique purchases?
A: Yes. You can return or exchange eligible items purchased at our Eden Prairie boutique.

Q: Do you accept international returns?
A: Yes, international orders are eligible for return. Items must be in original condition with tags attached.

Q: Who pays for international return shipping?
A: Return shipping costs for international orders are the customer’s responsibility unless the item was damaged or incorrect. 

Q: How do I return an order from outside the U.S.?
A: Visit our Return Center or email clientcare@elliebelle.com with your order number.

Zero Tolerance for Fraudulent Chargebacks

We are committed to protecting the integrity of our business and our community. We take any form of fraudulent chargebacks seriously and will pursue them to the fullest extent of the law. This includes working with banks, payment processors, and—when necessary—reporting such cases to local law enforcement and fraud monitoring agencies. We encourage customers to reach out to our client care team to resolve any concerns before initiating a dispute. Our goal is always to provide a fair and transparent shopping experience.

If you have any questions or need assistance with the process, feel free to contact our customer service team at clientcare@elliebelle.com.