Frequently asked questions
Welcome to the Ellie Belle FAQ page! Here, you'll find answers to some of the most common questions our customers have. If you don't find what you're looking for, please feel free to contact us.
You Ask. We Answer.
Do You Have a Store where I Can Shop in Person?
Yes. You can visit our boutique in Eden Prairie, Minnesota. You’ll be able to shop our collections in person by appointment only. Book an appointment
Are the products sold on Ellie Belle new or preowned?
Great question! Everything you’ll find at Ellie Belle is brand new and sourced directly from designers and our trusted partners. However, we do offer a few select pre-owned pieces in The Founder’s Edit—a special collection of gently loved items from our founder’s personal wardrobe. These pre-owned pieces are typically high-end designer items, such as Chanel or Hermès.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. Please contact us immediately if you need assistance with modifying or canceling your order.
What Payment Methods Does Ellie Belle Accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. For flexible payment options, we offer Affirm and Afterpay, allowing you to shop now and pay over time. We also accept PayPal and Apple Pay for a seamless and secure checkout experience.
For our younger shoppers, we’ve made checkout even more convenient by including Cash App and Venmo as payment options. Shop with ease and choose the method that works best for you!
Is my payment information secure?
Absolutely. We use advanced encryption to ensure your details are always safe.
Do you offer international shipping?
Yes, we ship globally. Shipping costs and times vary depending on the destination. Shipping is free on orders of $500 or more.
How can I track my order?
Once your order is shipped, we'll send you a tracking number via email. To track your order now, click here
What is your return policy?
We accept returns within 14 days of purchase. Items must be in original condition. See our Return and Refunds page for more details.
How do I request a return or exchange?
To start a return or exchange, click here.
Where can I find size and fit information?
Each product page includes detailed size guides and fit information.
Are all your products authentic?
Yes, all Ellie Belle products are 100% authentic. We source directly from the brands or authorized distributors to ensure the highest quality and authenticity for our customers.
How do I create an account?
Click the 'Sign Up' button on our website and follow the prompts to create your account.
How do you protect my personal information?
We prioritize your privacy and security with top-tier encryption and data protection policies. See our privacy policy for more details.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased directly from our website here.
Which shipping carriers do you use for international orders?
We primarily ship international orders with UPS, but depending on the destination and service availability, we may also use DHL or FedEx. The best carrier option will be selected at checkout to ensure timely and reliable delivery.
How can I provide feedback?
Reviews on products can be provided on product pages. To reach us directly for general feedback and suggestions, visit our contact us page.
Why Are Your Prices So Affordable?
We collaborate with a global network of high-end boutiques and brands we know and trust. These partnerships and a unique sourcing approach allows us to bring you authentic designer pieces at the best possible prices.
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