FAQ (Frequently Asked Questions)
Ordering
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. Or see Size Chart
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Shipping
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. Read more here Shipping & Returns
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Log into your account, select the order you wish to return or exchange, and follow the prompts. If you don't have an account with us, use the Returns Center page and provide your order details to proceed. You can request a return within 30 days of delivery for a full refund. Shipping & Returns
Returns
Log into your account, select the order you wish to return or exchange, and follow the prompts. If you don't have an account with us, use theReturns Center page and provide your order details to proceed. You can request a return within 30 days of delivery for a full refund.
Security
At Ellie Belle, we take authenticity seriously and go the extra mile to ensure that every product listed on our website is guaranteed authentic.
Absolutely! We use a256-bitSSL certificate from to establish a secure encrypted connection between your computer and our servers, to protect your sensitive data. This guarantees your safety and security. All pages, content, credit card, and transaction information is protected by the same level of security used by banks.