Frequently Asked Questions
Frequently asked questions
Welcome to the Ellie Belle FAQ page! Here, you'll find answers to some of the most common questions our customers have. If you don't find what you're looking for, please feel free to contact us.
Do you have a store or showroom that I can come in and purchase?
No, we do not have a store or showroom. We sell everything on our online store and over the phone. This allows us to keep our overhead as low as possible, in turn providing our customers the lowest prices & best service.
Are the products sold on Ellie Belle new or preowned?
At Ellie Belle, we primarily offer a wide range of brand-new products. However, we also have a carefully selected collection of preowned items. Unless specifically indicated in the product description, you can assume that the items on our website are new. Our preowned collection is clearly marked and includes high-quality, gently used items that have been thoroughly inspected to meet our standards of excellence. Whether you're shopping for something brand new or preowned, you can trust in the quality and authenticity of all our products.
How do I place an order?
Simply select your desired items, add them to your bag, and follow the checkout process.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately for assistance.
What payment methods do you accept?
We accept all major credit cards, Affirm, Shop Pay, PayPal, Samsung Pay, Meta Pay, Amazon Pay and Bank Deposits.
Is my payment information secure?
Absolutely. We use advanced encryption to ensure your details are always safe.
Do you offer international shipping?
Yes, we ship globally. Shipping costs and times vary depending on the destination. Shipping is free on orders of $100 or more.
How can I track my order?
Once your order is shipped, we'll send you a tracking number via email.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition. See our Return and Refunds page for more details.
How do I request an exchange?
To start an exchange, click here.
Where can I find size and fit information?
Each product page includes detailed size guides and fit information.
Are all your products authentic?
Yes, we guarantee 100% authenticity of all products.
How do I create an account?
Click the 'Sign Up' button on our website and follow the prompts to create your account.
What are the benefits of signing up for your newsletter?
Our newsletter subscribers get exclusive access to new arrivals, special discounts, and fashion insights.
How do you protect my personal information?
We prioritize your privacy and security with top-tier encryption and data protection policies.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased directly from our website here.
How can I provide feedback?
Reviews on products can be provided on product pages. To reach us directly for general feedback and suggestions, visit our contact us page.
Still have questions?, don't hesitate to contact us. We're always here to help!
Thank you for choosing Ellie Belle for your luxury fashion needs.