Politique de remboursement

We value your trust and want you to love every purchase. If you are not completely satisfied, we offer options for refunds, store credit, or exchanges on eligible items.

Returns

Timeframe: Returns are accepted within 14 days of receipt.

Condition: Items must be unworn, undamaged, and in saleable condition, with all original tags and packaging (if applicable).

Exclusions:

Chanel and Hermès items must be returned within 7 days for a refund, per our specialized return policy for these designers.

Package Protection: A Package Protection charge is automatically added to each order based on order value. It includes a prepaid return label and protects your order against loss, damage, or theft in transit. It can be removed from your cart at any time before checkout. If removed, return shipping and any loss, damage, or theft in transit become the client's responsibility. This label is not included in your package, but rather covers your return cost in the event you choose to return your item. 

Late Returns: Items shipped after the applicable return window will be rejected and returned to the customer.

Final Sale Items

To protect product integrity and maintain the highest standards of hygiene and craftsmanship, the following items are final sale and not eligible for return or exchange:

• All bridal gowns
• All made-to-order and bespoke designs
• Veils and bridal headpieces
• Bridal robes and boudoir pieces
• Beauty and hair products
• Skincare products

This applies to all bridal gowns and the items listed above whether purchased online or at our Eden Prairie boutique.

International

Orders placed outside the U.S. and shipped from our EU partner boutiques may be subject to return duties and taxes. International orders are eligible for return on the same terms as domestic orders, provided items are in original condition with tags attached.

Refund Options

Refund to Original Payment: A $25 return processing fee applies, deducted from the refund.

Store Credit: Receive store credit to use toward future purchases.

Exchange: Swap for a different size, color, or item. Any price difference will be credited or charged.

Please note: Refunds may take 10 to 15 business days to process after the return is received. Duties, taxes, and original shipping fees are non-refundable.

Exchanges

Exchanges are accepted within 14 days of receipt on eligible items. Items must meet return conditions: unworn, undamaged, saleable, and with original tags and packaging. Final sale items, including all bridal gowns, veils and headpieces, bridal robes and boudoir pieces, beauty, hair, and skincare, cannot be exchanged. Altered apparel and monogrammed items also cannot be exchanged. If the original item is not returned within 14 days of the exchange request, the original item will be charged.

Shipping Responsibility

Once a package is marked as delivered by the carrier, Ellie Belle's responsibility ends. For lost or stolen packages after delivery, customers must contact the carrier or file a police report. Refused packages will incur return fees and original shipping costs, deducted from the refund.

Cancellations

Orders can be canceled or modified within 1 hour of placement. After 1 hour, cancellation may not be guaranteed.

Important Notes

Ellie Belle reserves the right to determine whether returned or exchanged items meet saleable-condition requirements. Returns or exchanges not meeting these conditions may be rejected.

We appreciate your understanding and cooperation in maintaining the quality of our designer and bridal offerings. For questions, please reach out to clientcare@elliebelle.com.

Package Protection

Package Protection is automatically added to each order based on order value. It covers the cost of your return shipping label if you choose to return your item, and it protects your order against loss, damage, or theft while in transit. It is optional and can be removed from your cart at any time before checkout.

To file a claim under Package Protection, contact clientcare@elliebelle.com with your order number within 2 business days of the expected delivery date. Please include photos of any damage where applicable.

Package Protection does not extend to packages once marked delivered by the carrier. See Shipping Responsibility above.

Frequently Asked Questions

Q: What is your return window? A: Returns must be initiated within 14 days of delivery or in-store purchase. Chanel and Hermès items must be returned within 7 days.

Q: What items are non-returnable? A: All bridal gowns, veils and bridal headpieces, bridal robes and boudoir pieces, made-to-order and bespoke designs, beauty and hair products, and skincare products are final sale and not eligible for return or exchange.

Q: How do I start a return? A: Visit our Return Center or email clientcare@elliebelle.com with your order number.

Q: Can I return boutique purchases? A: Yes, eligible items purchased at our Eden Prairie boutique may be returned or exchanged. Please note that all bridal gowns are final sale, whether purchased online or in the boutique.

Q: Do you accept international returns? A: Yes, international orders are eligible for return. Items must be in original condition with tags attached.

Q: Who pays for international return shipping? A: Return shipping costs for international orders are the customer's responsibility, unless the item was damaged or incorrect.

Q: How do I return an order from outside the U.S.? A: Visit our Return Center or email clientcare@elliebelle.com with your order number.

Q: What is Package Protection? A:Package Protection is a charge automatically added to your order based on order value. It covers the cost of your return shipping label if you choose to return your item, and it protects your order against loss, damage, or theft in transit. You can remove it from your cart at any time before checkout.

Zero Tolerance for Fraudulent Chargebacks

We are committed to protecting the integrity of our business and our community. We take any form of fraudulent chargeback seriously and will pursue it to the fullest extent of the law. This includes working with banks, payment processors, and, when necessary, reporting such cases to local law enforcement and fraud monitoring agencies. We encourage customers to reach out to our client care team to resolve any concerns before initiating a dispute. Our goal is always to provide a fair and transparent shopping experience.

If you have any questions or need assistance with the process, please contact our client care team at clientcare@elliebelle.com.