Frequently Asked Questions
Welcome to the Ellie Belle FAQ page! Here, you'll find answers to some of the most common questions our customers have. If you don't find what you're looking for, please feel free to contact us.
-
Free Shipping
For orders over $500, enjoy free global shipping for fast and secure delivery.
-
Customer Service
Got questions? Check out our FAQs, start a live chat, or call toll free 1 (800) 771-3948.
-
Authenticity Guaranteed
Our products are sourced directly from brands and brand distributors, guaranteeing 100% authenticity.
-
Reviews
Explore our reviews here or on Trustpilot to learn more about our customer experiences. Learn More.
You Ask. We Answer.
Do you have a store or showroom that I can come in and purchase?
No, we do not have a store or showroom. We sell everything on our online store and over the phone. This allows us to keep our overhead as low as possible, in turn providing our customers the lowest prices & best service.
Are the products sold on Ellie Belle new or preowned?
We offer a wide selection of brand-new products. Our items are carefully chosen to ensure quality and authenticity. Only a select few items, from Hermes and Chanel, are preowned. These preowned pieces are clearly marked and have been thoroughly inspected to meet our high standards. Unless noted otherwise in the product description, you can trust that everything on our website is brand new.
How do I place an order?
Select your desired items, add them to your bag, and follow the checkout process.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. A cancellation fee of 5% of the total amount paid will be deducted from your refund to cover payment processing fees. Please contact us immediately if you need assistance with modifying or canceling your order.
What payment methods do you accept?
We accept all major credit cards, Affirm, Shop Pay, PayPal, Samsung Pay, Meta Pay, Amazon Pay and Bank Deposits.
Is my payment information secure?
Absolutely. We use advanced encryption to ensure your details are always safe.
Do you offer international shipping?
Yes, we ship globally. Shipping costs and times vary depending on the destination. Shipping is free on orders of $100 or more.
How can I track my order?
Once your order is shipped, we'll send you a tracking number via email. To track your order now, click here
How can I track my order?
Once your order is shipped, we'll send you a tracking number via email. To track your order now, click here
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition. See our Return and Refunds page for more details.
How do I request a return or exchange?
To start a return or exchange, click here.
Where can I find size and fit information?
Each product page includes detailed size guides and fit information.
Are all your products authentic?
Yes, all Ellie Belle products are 100% authentic. We source directly from the brands or authorized distributors to ensure the highest quality and authenticity for our customers.
How do I create an account?
Click the 'Sign Up' button on our website and follow the prompts to create your account.
What are the benefits of signing up for your newsletter?
Our newsletter subscribers get exclusive access to new arrivals, special discounts, and fashion insights.
How do you protect my personal information?
We prioritize your privacy and security with top-tier encryption and data protection policies. See our privacy policy for more details.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased directly from our website here.
How can I provide feedback?
Reviews on products can be provided on product pages. To reach us directly for general feedback and suggestions, visit our contact us page.
Recently viewed products
@elliebelleofficial
Follow us on Instagram, Facebook, Tiktok, Pinterest, X and Youtube.
-
Rates from 0% APR or 10–36% APR. For example, a $800 purchase might cost $72.21/mo over 12 months at 15% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses.
