Politique de remboursement

At Ellie Belle, we value your trust and want you to love every purchase. If you're not completely satisfied, we offer options for refunds, store credit, or exchanges.

Returns

• Timeframe: Returns are accepted within 14 days of receipt.
• Condition: Items must be unworn, undamaged, in saleable condition, and include original tags and packaging (if applicable).
• Exclusions: Returns are not accepted for custom products, personal care items (e.g., beauty products), hazardous materials, flammable goods, or gift cards. Items from Chanel and Hermes must be returned within 7 days for a refund, as per a specialized return policy.
• Free Return Label: Select this option at checkout for Ellie Belle to cover return shipping via Redo. Otherwise, return shipping is the customer’s responsibility.
• Late Returns: Items shipped after 14 days will be rejected and returned to the customer.

To start a return, visit our [Returns Page] and include the return packing slip for quick processing.

Refund Options

1. Refund to Original Payment: A $25 processing fee applies, deducted from the refund.
2. Store Credit: Receive store credit. And use it for future purchases.
3. Exchange: Swap for a different size, color, or item. Any price difference will be credited or charged.

Please note: Refunds may take 10-15 business days to process after the return is received. This timeframe accounts for the high volume of orders we manage daily, as refunds are processed on a first-come, first-served basis. Additionally, the process involves verifying the returned items to ensure they meet our return policy standards, which helps maintain the integrity of our offerings and services. Duties, taxes, and original shipping fees are non-refundable. 

Exchanges

• Exchanges are accepted within 14 days of receipt.
• Items must meet return conditions: unworn, undamaged, saleable, and with original tags/packaging.
• Certain items, like altered apparel, monogrammed items, and final sale items, cannot be exchanged.
• Gifts and gift card purchases are not eligible for online exchange.
• If the original item is not returned within 14 days of the exchange request, the original item will be charged.

Processing exchanges may take 2-5 business days.

Shipping Responsibility

Once a package is marked as delivered by the carrier, Ellie Belle's responsibility ends. For lost or stolen packages after delivery, customers must contact the carrier or file a report with law enforcement. Refused packages will incur return fees and original shipping costs deducted from the refund.

Cancellations

• Orders can be canceled or modified within 1 hour of placement.
• After 1 hour, cancellation may not be guaranteed.
• A $19.99 cancellation fee applies.

Important Notes

• Ellie Belle reserves the right to determine if returned or exchanged items meet the saleable condition requirements.
• Returns or exchanges not meeting these conditions may be rejected.

We appreciate your understanding and cooperation in maintaining the quality of our luxury offerings. For questions or concerns, please reach out to our Client Support Team.

To start a return, see our Returns Page.