Frequently asked questions
Answers to your questions. For anything not covered here, we invite you to contact us.
About Ellie Belle
What is Ellie Belle?
Ellie Belle is an appointment-only designer house in Eden Prairie, Minnesota, offering designer fashion, designer bridal, and in-house atelier services including alterations, tailoring, and bespoke commissions. The boutique holds exclusive Minnesota rights to Rosa Clará, Rosa Clará Couture, Lazaro, Maison Perez, Anne Barge, Yumi Katsura, and Pollardi, and represents a considered selection of international designers sourced through direct partnerships with brand-authorized luxury boutiques in Europe and the United States. The bridal collection spans a full range of silhouettes, from clean modern crepe to fully embellished couture. Every visit is private and guided, designed around the client rather than the rack. Book an appointment
Where is Ellie Belle located?
16570 West 78th Street, Suite 120, Eden Prairie, MN 55346. We serve clients across the Twin Cities metro area including Minneapolis, St. Paul, Edina, Minnetonka, Bloomington, Wayzata, and Chanhassen.
What are your hours?
Sunday through Saturday, 11:00 AM to 6:30 PM. All visits are by appointment only. Walk-ins are not available.
Do you offer in-person appointments?
Yes. All appointments at Ellie Belle are private and by appointment only. Each client receives the full attention of our team from the moment they arrive. Book a bridal appointment at bridal.elliebelle.com or an atelier or shopping appointment at elliebelle.com.
Why is there a retainer to book an appointment?
Every appointment at Ellie Belle is private and prepared in advance by your stylist or atelier team. The retainer secures your appointment time and the preparation that goes into it, and is required to confirm your booking. It is applied toward your purchase or service at the appointment and reflects the considered, one-on-one nature of the Ellie Belle experience.
Retainer amounts:
- $50 for all appointments, including bridal gown styling, tailoring and alterations, custom tailoring and bespoke, custom embroidery, and private styling.
Retainers are refundable if your appointment is cancelled at least 48 hours before your appointment time. Once your appointment has taken place, retainers are non-refundable.
Bridal
How do I book a bridal appointment?
Bridal appointments can be booked at bridal.elliebelle.com. Each appointment is private, by reservation only, and led by a dedicated stylist. Book a bridal styling appointment
Why does the Bridal Gown Styling require a retainer?
A $50 retainer reserves your private appointment, your dedicated stylist, and the boutique held exclusively for you and your party. The retainer is applied in full toward the purchase of your gown. Cancellations made more than 48 hours in advance are fully refunded.
What wedding dress designers do you carry?
Ellie Belle holds exclusive Minnesota rights to Rosa Clará, Rosa Clará Couture, Lazaro, Maison Perez, Anne Barge, and Yumi Katsura. Each designer is represented through direct partnership, and our collection is selected to span a range of silhouettes, from clean modern crepe to fully embellished couture. Because we are appointment-only, every gown is shown to you privately and styled to your vision. Book an appointment
Can I find Rosa Clará wedding dresses in Minnesota?
Yes. Ellie Belle is the exclusive home of Rosa Clará and Rosa Clará Couture in Minnesota. The collection is available to view by private appointment at our Eden Prairie boutique, where each gown is styled to you with the guidance of our team. Book an appointment
Where can I try on Lazaro wedding dresses in Minnesota?
Lazaro is available exclusively in Minnesota at Ellie Belle. Known for romantic silhouettes, intricate beadwork, and dramatic ball gowns, the collection is shown by private appointment at our Eden Prairie boutique, styled to your vision with the guidance of our team. Book a bridal appointment
Does anyone carry Anne Barge in Minnesota?
Anne Barge is celebrated for timeless elegance and refined couture construction. As the exclusive Minnesota home of the house, Ellie Belle shows the collection privately at our Eden Prairie boutique, where each gown is fitted and styled to you. Book a bridal appointment
Is Yumi Katsura available in Minnesota?
Ellie Belle is the only boutique in Minnesota to carry Yumi Katsura. A pioneer of luxury bridal design, the house is known for exquisite craftsmanship and exceptional fabrics. Each gown is shown by private appointment at our Eden Prairie boutique. Book a bridal appointment
What is the price range for wedding gowns?
Wedding gowns at Ellie Belle range from $2,000 to $14,000 and above depending on the designer and style.
How far in advance should I book a bridal appointment?
We recommend booking your bridal styling appointment as early as possible, ideally 12 to 18 months before your wedding date. This allows sufficient time for gown ordering, fittings, and alterations.
Do you offer mother of the bride dresses?
Yes. We carry a selection of formal and occasion gowns suited for mothers of the bride and groom. Book a Private Shopping appointment to explore our current collection.
Bridal Alterations
Do you offer bridal alterations?
Yes. The Ellie Belle atelier offers a full range of bridal alterations including hem adjustments, bodice restructuring, bustle installation, corset fitting, strap and sleeve alterations, train customization, and more. All work is completed entirely in house. Book a Bridal Alterations appointment
Can I bring a gown purchased elsewhere for alterations?
Yes. Our atelier accepts bridal alterations on gowns purchased anywhere. The standard of work is the same regardless of where the gown originated.
What should I bring to my bridal alterations appointment?
Bring the shoes you plan to wear on your wedding day, as heel height directly affects hem length and must be confirmed before any alterations begin. You can also shop our bridal shoe collection during your appointment. Bring any shapewear or undergarments you intend to wear as well. If your gown has a bustle, bring any instructions or documentation that came with it. If you are unsure what to bring, contact us before your appointment and we will advise you.
How far in advance should I book bridal alterations?
Earlier is always better. We recommend beginning the bridal alterations process 3 to 4 months before your wedding date. For timelines of 4 to 7 weeks, rush services are available at an additional fee. Express rush is available for timelines of 3 weeks or fewer.
What do rush bridal alterations cost?
Rush service (less than 2 months before the wedding) is $250. Express rush (3 weeks or fewer) is $300. Standard alterations pricing applies to all appointments beginning 2 or more months before the wedding date.
Is a retainer required for bridal alterations appointments?
Yes. A $50 retainer is required to reserve all bridal alterations appointments and is applied toward your service. Retainers are refundable with 48 hours notice.
Atelier, Tailoring & Alterations
What tailoring and alteration services do you offer?
Our in-house atelier provides professional tailoring and alterations for men's and women's clothing, from everyday garments to designer fashion and formalwear. Services include hemming, taking in and letting out, sleeve alterations, zipper and closure replacement, lining repairs, bespoke garment construction, custom embroidery, and precision alterations for suits, dresses, and special occasion attire.
Do you offer tailoring for men?
Yes. We tailor suits, tuxedos, blazers, trousers, dress shirts, overcoats, and formalwear, along with alterations for everyday men's clothing.
Do you tailor women's clothing?
Yes. We alter dresses, skirts, blouses, trousers, jackets, coats, formalwear, and designer garments. Every alteration is completed with careful attention to fit, proportion, and construction.
Can you alter designer garments?
Yes. Our atelier regularly works with designer and luxury garments, preserving the original design while achieving the best possible fit.
How long do alterations take?
Turnaround times vary depending on the garment and the work required. During your appointment, we'll provide an estimated completion date based on your alterations.
Do you offer rush alterations?
Yes. Rush alterations are available for many garments, subject to our atelier's schedule. Rush fees may apply.
Do I need an appointment?
Yes. All tailoring and alteration services are by appointment. This allows our atelier team to properly evaluate your garment, take accurate measurements, and discuss the alterations with you.
Can garments be cleaned or pressed after alterations?
Yes. Professional garment care, including cleaning, steaming, and pressing, is available for many garments. If you'd like your item cleaned or pressed before pickup, simply let us know during your appointment.
Products & Authenticity
Why do some products not show a price or an Add to Bag button?
Some pieces in our collection are not available for online purchase. These are typically designer bridal gowns, evening gowns, and other special-order pieces that are made to order.
Pricing and purchasing are available directly through Ellie Belle. You may purchase these pieces during a boutique appointment or by contacting our Client Services.
Because many of these pieces are made specifically for you, special-order and made-to-order purchases are typically final sale.
Are the products sold at Ellie Belle authentic?
Yes. Every piece at Ellie Belle is sourced directly from our designers and authorized brand partners. We do not carry grey market, replica, or unauthorized product of any kind.
Are your products new or preowned?
Nearly all pieces at Ellie Belle are brand new and sourced directly from our designers and trusted brand partners. We also offer a small selection of preowned pieces through The Founder's Edit, a collection of gently loved items from our founder's personal wardrobe, including high-end designer pieces from brands such as Chanel and Hermès.
Orders & Shipping
Can I modify or cancel my order after placing it?
Because many of our pieces are prepared or reserved specifically for you, orders begin processing quickly. If you need to make a change, contact us as soon as possible and we will do our best to assist. Once an order has been processed or shipped, modifications or cancellations may not be possible.
Do you offer international shipping?
Yes. International shipping is available. Contact us for details on carriers, timelines, and any applicable customs requirements for your destination.
How can I track my order?
Once your order has shipped you will receive a tracking number via email. You can check your order status.
Which shipping carriers do you use?
For domestic orders, we ship via UPS. For international orders, we ship via UPS and DHL.
Payments & Returns
What payment methods does Ellie Belle accept?
We accept all major credit and debit cards. Buy now pay later options are available through Affirm at checkout.
Is my payment information secure?
Yes. All transactions are processed through encrypted, secure payment systems. We do not store payment information.
What is your return policy?
Eligible items may be returned within 14 days of receipt. Items must be unworn, undamaged, and in saleable condition with all original tags and packaging intact. Returns are issued to your original payment method, or as store credit or an exchange if you prefer. Please visit our returns page for full details on our return and exchange policy.
How do I start a return?
Visit our Returns Center to begin. You will need your email, zip code, and order or tracking number to initiate the return.
To access our Returns Center, scroll to the footer of our website and select Start a Return under Quick Links. You’ll be taken to our Returns Center, where you can begin and process your return.
A return shipping label will be provided. If you selected Return Label + Package Protection when placing your order, Ellie Belle will cover the cost of your return shipping label. If you did not select this coverage, the cost of the return label will be deducted from your refund.
Which items are final sale?
The following are not eligible for return or exchange:
- Bespoke, custom, and personalized atelier work, including any altered or made-to-order pieces
- Beauty, skincare, and fragrance
- Gift cards
- Bridal gowns
- Veils
- Any garment that has entered alterations is considered final sale.
Are designer house items subject to different terms?
Select designer houses carry their own return terms. Chanel and Hermès items must be returned within 7 days of receipt for a refund. These terms supersede the standard window for those brands.
Do you accept international returns?
Yes. International orders are eligible for return in original condition with tags attached. Return shipping for international orders is the responsibility of the client unless the item arrived damaged or incorrect.
Belle Cash
What is Belle Cash?
Belle Cash is our rewards program designed to thank you for choosing Ellie Belle. You can earn Belle Cash on eligible purchases and services, through referrals, and through select offers from Ellie Belle.
How do I earn Belle Cash?
You earn 3% back in Belle Cash on eligible purchases and services. Belle Cash is calculated on the eligible amount paid after discounts and excludes taxes, shipping, gift card purchases, and other ineligible charges.
When will my Belle Cash become available?
Belle Cash earned from a purchase is initially shown as Pending and becomes available 14 days after your purchase. Your Belle Cash account will show the date each pending reward is expected to become available.
Why is my Belle Cash pending?
The 14-day pending period allows time for returns, cancellations, and order adjustments to be completed before your Belle Cash becomes available to use.
How long is Belle Cash valid?
Belle Cash expires six months after it becomes available. You can view upcoming expiration dates from your Belle Cash account so you know when to use your available balance.
Where can I use Belle Cash?
Belle Cash can be used toward eligible purchases and services online or in the Ellie Belle boutique.
How much Belle Cash can I use at once?
You may use up to 100% of your available Belle Cash, up to the eligible merchandise and service subtotal of your purchase. Belle Cash cannot be applied toward taxes, shipping, gift card purchases, or other ineligible charges.
Is there a minimum amount of Belle Cash I can redeem?
Yes. You must have at least $1 in available Belle Cash to redeem it.
Can I use Belle Cash with another discount?
Yes. Belle Cash can generally be used with other eligible Ellie Belle offers and discounts, subject to the terms of the applicable offer.
Will I earn Belle Cash on an order where I use Belle Cash?
No. If you redeem any of your existing Belle Cash balance on an order, that order does not earn additional 3% Belle Cash.
What happens to my Belle Cash if I return something?
If you return or cancel an eligible purchase, Belle Cash earned from that purchase will be adjusted accordingly.
If the reward is still pending, it may be reduced or removed. If it has already become available, a corresponding adjustment will be made to your Belle Cash balance.
What if I already spent the Belle Cash before returning my purchase?
If Belle Cash earned from a purchase has already been used before that purchase is refunded, the adjustment may result in a negative Belle Cash balance. Future Belle Cash you earn will first be applied toward that balance.
You will not be charged separately for the negative Belle Cash balance.
How do Belle Cash Referral Rewards work?
With Refer & Earn, you can give a friend $50 toward their first qualifying purchase of $150 or more.
After your friend completes their qualifying first purchase, you'll earn $50 in Belle Cash.
When does my $50 referral reward become available?
Your $50 referral reward will initially be pending and becomes available 14 days after your friend's qualifying purchase, provided the qualifying purchase has not been returned or canceled.
Does my friend have to spend a minimum amount?
Yes. Their first qualifying purchase must be $150 or more to receive the $50 referral benefit.
Can my friend earn 3% Belle Cash on their first purchase too?
Yes. The $50 referral welcome benefit is separate from an existing Belle Cash balance. After the $50 referral benefit is applied, your friend can earn 3% Belle Cash on the remaining eligible amount they pay.
For example, on an eligible $200 purchase, the $50 referral benefit reduces the eligible amount paid to $150. They would earn $4.50 in pending Belle Cash.
How do I refer someone?
Sign in to your Belle Cash account and select Refer & Earn. You'll find your personal referral link, which you can copy or share by text or email.
Your friend should use your referral link when possible. If they are booking an appointment, they can also let us know who referred them during booking by entering the referrer’s name when asked.
Once your friend completes their first qualifying purchase of $150 or more, your $50 referral reward will be added as pending Belle Cash.
Can I transfer Belle Cash to someone else?
No. Belle Cash is associated with your Ellie Belle account and cannot be transferred between clients.
Privacy & Accounts
How do you protect my personal information?
We prioritize your privacy and security. All personal data is protected through encryption and stored in compliance with applicable data protection policies. See our Privacy Policy for full details.
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