Frequently Asked Questions
Answers to your questions. For anything not covered here, we invite you to contact us.
About Ellie Belle
What is Ellie Belle?
Ellie Belle is an appointment-only designer house in Eden Prairie, Minnesota, offering designer bridal, designer fashion, and in-house atelier services including alterations, tailoring, and bespoke commissions. The boutique holds exclusive Minnesota rights to Rosa Clará, Rosa Clará Couture, and Pollardi, and represents a considered selection of international designers sourced through direct partnerships with brand-authorized luxury boutiques in Europe and the United States. Every visit is private and guided, designed around the client rather than the rack. Book an appointment
Where are you located?
16570 West 78th Street, Suite 120, Eden Prairie, MN 55346. We serve clients across the Twin Cities metro area including Minneapolis, St. Paul, Edina, Minnetonka, Bloomington, Wayzata, and Chanhassen.
What are your hours?
Monday through Sunday, 11:00 AM to 6:30 PM. All visits are by appointment only. Walk-ins are not available.
Do you offer in-person appointments?
Yes. All appointments at Ellie Belle are private and by appointment only. Each client receives the full attention of our team from the moment they arrive. Book a bridal appointment at bridal.elliebelle.com or an atelier or shopping appointment at elliebelle.com.
Why is there a retainer to book an appointment?
Every appointment at Ellie Belle is private and prepared in advance by your stylist or atelier team. The retainer secures your appointment time and the preparation that goes into it, and is required to confirm your booking. It is applied toward your purchase or service at the appointment and reflects the considered, one-on-one nature of the Ellie Belle experience.
Retainer amounts:
- $100 for the Bridal Styling Experience
- $50 for all other appointments, including tailoring and alterations, custom tailoring and bespoke, custom embroidery, and private styling
Retainers are refundable if your appointment is cancelled at least 48 hours before your appointment time. Once your appointment has taken place, retainers are non-refundable.
Bridal
How do I book a bridal appointment?
Bridal appointments can be booked at bridal.elliebelle.com. Each appointment is private, by reservation only, and led by a dedicated stylist.
Why does the Bridal Styling Experience require a $100 retainer?
A $100 retainer reserves your private appointment, your dedicated stylist, and the boutique held exclusively for you and your party. The retainer is applied in full toward the purchase of your gown. Cancellations made more than 48 hours in advance are fully refunded.
What wedding dress designers do you carry?
Ellie Belle is an appointment-only designer fashion and bridal boutique located in Eden Prairie, Minnesota. The boutique carries an exclusive selection of designer bridal gowns, fashion, accessories, and footwear, with an in-house atelier offering alterations, tailoring, bespoke construction, and custom embroidery. Book an appointment
Can I find Rosa Clará wedding dresses in Minnesota?
Yes. Ellie Belle is the exclusive Rosa Clará and Rosa Clará Couture retailer in Minnesota. Our bridal collection includes gowns from all Rosa Clará collections, available by appointment only at our Eden Prairie boutique.
What is the price range for wedding gowns?
Wedding gowns at Ellie Belle range from $2,000 to $14,000 and above depending on the designer and style.
How far in advance should I book a bridal appointment?
We recommend booking your bridal styling appointment as early as possible, ideally 12 to 18 months before your wedding date. This allows sufficient time for gown ordering, fittings, and alterations.
Do you offer mother of the bride dresses?
Yes. We carry a selection of formal and occasion gowns suited for mothers of the bride and groom. Book a Private Shopping appointment to explore our current collection.
Bridal Alterations
Do you offer bridal alterations?
Yes. The Ellie Belle atelier offers a full range of bridal alterations including hem adjustments, bodice restructuring, bustle installation, corset fitting, strap and sleeve alterations, train customization, and more. All work is completed entirely in house.
Do you work on gowns not purchased at Ellie Belle?
Yes. Our atelier accepts bridal alterations on gowns purchased anywhere. The standard of work is the same regardless of where the gown originated.
What should I bring to my bridal alterations appointment?
Bring the shoes you plan to wear on your wedding day, as heel height directly affects hem length and must be confirmed before any alterations begin. Bring any shapewear or undergarments you intend to wear as well. If your gown has a bustle, bring any instructions or documentation that came with it. If you are unsure what to bring, contact us before your appointment and we will advise you.
How far in advance should I book bridal alterations?
We recommend beginning the bridal alterations process 2 to 3 months before your wedding date. For timelines of 4 to 7 weeks, rush services are available at an additional fee. Express rush is available for timelines of 3 weeks or fewer.
What do rush bridal alterations cost?
Rush service (less than 2 months before the wedding) is $250. Express rush (3 weeks or fewer) is $300. Standard alterations pricing applies to all appointments beginning 2 or more months before the wedding date.
Is a retainer required for bridal alterations appointments?
Yes. A $50 retainer is required to reserve all bridal alterations appointments and is applied toward your service. Retainers are refundable with 48 hours notice.
Atelier & Tailoring
What tailoring and alteration services do you offer?
Our in-house atelier handles hemming, taking in and letting out, sleeve alterations, zipper and closure replacement, lining repair, bespoke construction, custom embroidery, and formal and special occasion alterations for both men and women.
Do you offer tailoring for men?
Yes. Ellie Belle offers a full range of men's tailoring services including suit alterations, trouser hemming, jacket adjustments, and shirt tapering. All work is completed in house by appointment.
Do you offer bespoke or custom garments?
Yes. Our atelier offers bespoke construction and custom tailoring for clients who want a garment built entirely to their specifications. Book a Custom Tailoring appointment to begin the process.
Products & Authenticity
Are the products sold at Ellie Belle authentic?
Yes. Every piece at Ellie Belle is sourced directly from our designers and authorized brand partners. We do not carry grey market, replica, or unauthorized product of any kind.
Are your products new or preowned?
Nearly all pieces at Ellie Belle are brand new and sourced directly from our designers and trusted brand partners. We also offer a small selection of preowned pieces through The Founder's Edit, a collection of gently loved items from our founder's personal wardrobe, including high-end designer pieces from brands such as Chanel and Hermès.
Orders & Shipping
Can I modify or cancel my order after placing it?
Because many of our pieces are prepared or reserved specifically for you, orders begin processing quickly. If you need to make a change, contact us as soon as possible and we will do our best to assist. Once an order has been processed or shipped, modifications or cancellations may not be possible.
Do you offer international shipping?
Yes. International shipping is available. Contact us for details on carriers, timelines, and any applicable customs requirements for your destination.
How can I track my order?
Once your order has shipped you will receive a tracking number via email. Use that number on the carrier's website to monitor your delivery.
Which shipping carriers do you use?
For domestic orders, we ship via UPS. For international orders, we ship via UPS and DHL.
Payments & Returns
What payment methods does Ellie Belle accept?
We accept all major credit and debit cards. Buy now pay later options are available through Affirm at checkout.
Is my payment information secure?
Yes. All transactions are processed through encrypted, secure payment systems. We do not store payment information.
What is your return policy?
Please visit our returns page for full details on our return and exchange policy.
How do I start a return?
Visit our returns page to start a return or exchange.
Privacy & Accounts
How do you protect my personal information?
We prioritize your privacy and security. All personal data is protected through encryption and stored in compliance with applicable data protection policies. See our Privacy Policy for full details.
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