United States Shipping

We offer the following shipping options for eligible US orders:

Available shipping methods and applicable charges are displayed at checkout.

Certain oversized, specialty, or restricted items may have different shipping requirements, which will be disclosed before purchase.

International Shipping

Ellie Belle ships worldwide.

International shipping rates and available delivery methods are calculated based on the destination and displayed at checkout.

Orders may ship from our Eden Prairie boutique or directly from our designer and partner boutiques in Europe and other locations.

International deliveries may be subject to customs duties, import taxes, and local clearance fees.

Where available, applicable duties and taxes will be calculated and collected at checkout. If these charges are not collected during checkout, the recipient may be responsible for paying them before delivery.

Order Processing

Most in-stock orders are processed within 2 to 3 business days after purchase.

Processing times exclude weekends and applicable holidays.

Orders requiring additional verification, special handling, or fulfillment through partner boutiques may take longer.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Delivery times vary depending on the destination, shipping method, merchandise availability, and fulfillment location.

Delivery estimates generally begin after the order has been processed and dispatched.

These estimates are not guaranteed. Delays may occur due to carrier operations, customs clearance, weather conditions, holidays, or other circumstances beyond our control.

If you require an item by a specific date, please contact our Client Services team before placing your order.

Boutique Pickup

Clients may select complimentary boutique pickup at checkout when the option is available for their order.

Boutique pickup is available by appointment.

Please wait until you receive confirmation that your order is ready before arranging pickup.

Shipping Restrictions

Some merchandise cannot be delivered to PO Boxes, Army Post Office (APO), or Fleet Post Office (FPO) addresses.

Shipping restrictions may vary depending on the item, designer, carrier, or fulfillment location.

Please contact Client Services before ordering if you need delivery to one of these addresses.

High-value shipments may require a signature upon delivery.

Tracking Your Order

After placing your order, you will receive an order confirmation email.

Once your order ships, we will send a shipping confirmation with your tracking number.

You may also review your order status and tracking information through your My Ellie Belle account.

Tracking updates are provided by the shipping carrier and may take time to appear after dispatch.

Return Label + Package Protection

Return Label + Package Protection is an optional service available for eligible orders shipped within the 50 United States and Washington, D.C.

The program provides:

• Coverage for qualifying packages lost in transit.
• Coverage for merchandise damaged during shipping, subject to claim verification.
• Covered return shipping labels for eligible merchandise returns.
• A waiver of the standard $25 return processing fee on eligible returns.

Protection is automatically added to eligible carts and may be removed before checkout.

Shipping damage discovered upon delivery may still be reported within the applicable claim deadline, provided the damage occurred during transit.

International Protection

Return Label + Package Protection is not available for new international orders, including shipments to US territories.

Previously purchased international protection remains valid under its original coverage terms.

For complete details, please review our Return Label + Package Protection Policy.

Lost or Damaged Shipments

If your shipment is lost in transit or arrives damaged, please contact our Client Services team at clientservices@elliebelle.com.

Claims must be reported within 2 business days of the expected delivery date or discovery of shipping damage, as applicable.

For damaged merchandise, please retain the original packaging and provide photographs of the affected items and shipping materials.

Our team will review the circumstances and coordinate with the carrier when an investigation is necessary.

If tracking shows that your package has been delivered but you cannot locate it, please contact the carrier directly to request a delivery investigation.

Refused or Undeliverable Shipments

Clients are responsible for providing accurate and complete shipping information at checkout.

Shipments refused by the recipient or returned as undeliverable may incur return shipping charges, original shipping costs, and applicable carrier fees.

These charges may be deducted from any eligible refund, subject to applicable law.

Returns & Exchanges

Eligible merchandise may be returned or exchanged within 14 days of delivery or purchase, subject to our return policy.

Chanel and Hermès merchandise is subject to a 7-day return window.

All returned items must meet our merchandise condition requirements, and final-sale exclusions apply.

International returns are accepted for eligible merchandise. Clients without previously purchased protection are responsible for applicable international return shipping costs and the standard $25 return processing fee, unless otherwise provided under our policy.

For complete details, please review our Returns, Exchanges & Refund Policy.

Preorders

Items identified as Preorder require additional processing time before shipment.

Estimated availability and shipping timelines will be communicated where available.

If your order contains both in-stock and preorder merchandise, items may ship separately as they become available.

We will notify you if a significant delay affects your preorder.