Frequently asked questions
Welcome to the Ellie Belle FAQ page! Here, you'll find answers to some of the most common questions our customers have. If you don't find what you're looking for, please feel free to contact us.
You Ask. We Answer.
Do you have a store I can visit in person?
Yes. We welcome clients to our Eden Prairie boutique by appointment only to ensure a personalized, one-on-one experience. Book an appointment
Are the products sold at Ellie Belle new or preowned?
Nearly all pieces at Ellie Belle are brand new and sourced directly from our designers and trusted brand partners. We also offer a small selection of pre-owned pieces through The Founder’s Edit— a special collection of gently loved items from our founder’s personal wardrobe. These pieces are thoughtfully selected and often include high-end designer favorites such as Chanel and Hermès.
Can I modify or cancel my order after placing it?
Because many of our pieces are prepared or reserved specifically for you, orders begin processing quickly. If you need to make a change, please contact us as soon as possible and we’ll do our best to assist. Once an order has been processed or shipped, modifications or cancellations may no longer be possible.
What Payment Methods Does Ellie Belle Accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. For flexible payment options, we offer Affirm and Afterpay, allowing you to shop now and pay over time. We also accept PayPal and Apple Pay for a seamless and secure checkout experience.
For our younger shoppers, we’ve made checkout even more convenient by including Cash App and Venmo as payment options. Shop with ease and choose the method that works best for you!
Is my payment information secure?
Yes. All transactions are securely processed through an encrypted payment system. Ellie Belle does not store or have access to your full payment details.
Do you have mother of the bride dresses?
Yes, we carry mother of the bride and mother of the groom dresses. Browse the collection online or book a private shopping appointment to try on options in the boutique.
Shop the collection: https://elliebelle.com/collections/mother-of-the-bride-dresses
Book an appointment: https://elliebelle.com/pages/eden-prairie-boutique-appointment
Do you offer international shipping?
Yes, we ship globally. Shipping costs and times vary depending on the destination. For international orders, Shipping is free on orders of $500 or more.
How can I track my order?
Once your order is shipped, we'll send you a tracking number via email. To track your order now, click here
What is your return policy?
We accept returns within 14 days of purchase. Items must be in original condition. See our Return and Refunds page for more details.
How do I request a return or exchange?
To start a return or exchange, click here.
Where can I find size and fit information?
Each product page includes detailed size guides and fit information.
Are your products authentic?
Authenticity is at the heart of Ellie Belle. Each piece is sourced directly from our designers and authorized partners to ensure exceptional quality and genuine craftsmanship.
Are all your products authentic?
Authenticity is at the heart of Ellie Belle. Each piece is sourced directly from our designers and authorized partners to ensure exceptional quality and genuine craftsmanship.
How do I create an account?
Click the 'Sign Up' button on our website and follow the prompts to create your account.
How do you protect my personal information?
We prioritize your privacy and security with top-tier encryption and data protection policies. See our privacy policy for more details.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased directly from our website here.
Which shipping carriers do you use for international orders?
We primarily ship international orders with UPS, but depending on the destination and service availability, we may also use DHL or FedEx. The best carrier option will be selected at checkout to ensure timely and reliable delivery.
Why Are Your Prices So Affordable?
We collaborate with a global network of high-end boutiques and brands we know and trust. These partnerships and a unique sourcing approach allows us to bring you authentic designer pieces at the best possible prices.
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