Biotop Professional 911 Quinoa Hair Mask

We provide standard shipping in select countries and free express delivery for most destinations, on orders of $500 or more. The available shipping methods for your order and destination will be shown at checkout.

Please note that orders may need a signature upon delivery. Currently, some items cannot be shipped to PO Boxes, Army Post Office (APO), or Fleet Post Office (FPO) addresses. Please contact our customer support team to verify which items are eligible for shipment to these locations.

Delivery Times
- Express Delivery: Most of Europe and the US within 2-3 days. Other global destinations within 4-7 days.
- Standard Delivery: Available in certain countries, with delivery within 5-7 days. Delivery times vary, depending on your location and the type of shipping. While we strive to deliver on time, delays may occur due to other issues beyond our control. Delivery estimates are not guaranteed. If you need items by a specific date, contact us. 

International Duties and Taxes
Import taxes and duties (if applicable) are calculated at checkout and included in the total price. Customers pay Ellie Belle upfront to ensure smooth delivery with no delays. The price you see is the final price—no surprises at delivery.

Please note that import duties are non-refundable for returned items.

Tracking your Order - After placing your order, we'll email you the details. Your order will be processed within 2-3 business days. Once shipped, you'll receive a tracking number by email. You can also track your order in your account under "Track Your Order." We may require two business days for handling and processing.

Returns - Returns are accepted within 30 days of receipt. In alignment with our commitment to offering the highest quality luxury products, please note that items from Chanel and Hermes are subject to a specialized return policy. For purchases from these brands, returns must be initiated within 7 days from the date of receipt for a refund. Returned merchandise must be in the same condition as when you received it, unworn, undamaged, sale-able, with original tags and packaging (if applicable). Visit our Return & Refund Policy page for more details. 

Preorder Shipping Policy - Items marked with the “Preorder” option require additional time to process before shipment. These items will be delivered within 2 weeks from the date of purchase. Any delays beyond the estimated 2-week delivery time will be promptly communicated to you via email. If your order includes both in-stock and preorder items, the in-stock items will be shipped immediately, while the preorder items will be shipped separately once they are ready.