Coming Soon: Our flagship Boutique in Eden Prairie, MN - Find out When

Frequently Asked Questions

Welcome to the Ellie Belle FAQ page! Here, you'll find answers to some of the most common questions our customers have. If you don't find what you're looking for, please feel free to contact us.

  • Free Shipping

    For orders over $500, enjoy free global shipping for fast and secure delivery.

  • Customer Service

    Got questions? Check out our FAQs, start a live chat, or call toll free 1 (800) 771-3948.

  • Authenticity Guaranteed

    Our products are sourced directly from brands and brand distributors, guaranteeing 100% authenticity.

  • Reviews

    Explore our reviews here or on Trustpilot to learn more about our customer experiences. Learn More.

You Ask. We Answer.

Do You Have a Store or Showroom Where I Can Shop in Person?

Our Ellie Belle retail store is currently under construction and is set to open in May 2025 in Eden Prairie, MN. Once open, you’ll be able to shop our luxury collections in person by appointment only, offering an exclusive and personalized shopping experience. Stay tuned for updates on our grand opening! In the meantime, you can explore and shop our full selection online at elliebelle.com.

Are the products sold on Ellie Belle new or preowned?

We offer a wide selection of brand-new products. Our items are carefully chosen to ensure quality and authenticity. Only a select few items, from Hermes and Chanel, are preowned. These preowned pieces are clearly marked and have been thoroughly inspected to meet our high standards. Unless noted otherwise in the product description, you can trust that everything on our website is brand new.

How do I place an order?

Select your desired items, add them to your bag, and follow the checkout process.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 1 hour of placement. A cancellation fee of 5% of the total amount paid will be deducted from your refund to cover payment processing fees. Please contact us immediately if you need assistance with modifying or canceling your order.

What Payment Methods Does Ellie Belle Accept?

At Ellie Belle, we accept all major credit cards, including Visa, Mastercard, American Express, and Discover. For flexible payment options, we offer Affirm and Afterpay, allowing you to shop now and pay over time. We also accept PayPal and Apple Pay for a seamless and secure checkout experience.

For our younger shoppers, we’ve made checkout even more convenient by including Cash App and Venmo as payment options. Shop with ease and choose the method that works best for you!

Is my payment information secure?

Absolutely. We use advanced encryption to ensure your details are always safe.

Do you offer international shipping?

Yes, we ship globally. Shipping costs and times vary depending on the destination. Shipping is free on orders of $500 or more.

How can I track my order?

Once your order is shipped, we'll send you a tracking number via email. To track your order now, click here

What is your return policy?

We accept returns within 14 days of purchase. Items must be in original condition. See our Return and Refunds page for more details.

How do I request a return or exchange?

To start a return or exchange, click here.

Where can I find size and fit information?

Each product page includes detailed size guides and fit information.

Are all your products authentic?

Yes, all Ellie Belle products are 100% authentic. We source directly from the brands or authorized distributors to ensure the highest quality and authenticity for our customers.

How do I create an account?

Click the 'Sign Up' button on our website and follow the prompts to create your account.

What are the benefits of signing up for your newsletter?

Our newsletter subscribers get exclusive access to new arrivals, special discounts, and fashion insights.

How do you protect my personal information?

We prioritize your privacy and security with top-tier encryption and data protection policies. See our privacy policy for more details.

Do you offer gift cards?

Yes, we offer gift cards in various denominations. They can be purchased directly from our website here.

How can I provide feedback?

Reviews on products can be provided on product pages. To reach us directly for general feedback and suggestions, visit our contact us page.

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