Frequently Asked Questions
Welcome to the Ellie Belle FAQ page! Here, you'll find answers to some of the most common questions our customers have. If you don't find what you're looking for, please feel free to contact us.
Welcome to the Ellie Belle FAQ page! Here, you'll find answers to some of the most common questions our customers have. If you don't find what you're looking for, please feel free to contact us.
Our Ellie Belle retail store is currently under construction and is set to open in May 2025 in Eden Prairie, MN. Once open, you’ll be able to shop our luxury collections in person by appointment only, offering an exclusive and personalized shopping experience. Stay tuned for updates on our grand opening! In the meantime, you can explore and shop our full selection online at elliebelle.com.
We offer a wide selection of brand-new products. Our items are carefully chosen to ensure quality and authenticity. Only a select few items, from Hermes and Chanel, are preowned. These preowned pieces are clearly marked and have been thoroughly inspected to meet our high standards. Unless noted otherwise in the product description, you can trust that everything on our website is brand new.
Select your desired items, add them to your bag, and follow the checkout process.
Orders can be modified or canceled within 1 hour of placement. A cancellation fee of 5% of the total amount paid will be deducted from your refund to cover payment processing fees. Please contact us immediately if you need assistance with modifying or canceling your order.
At Ellie Belle, we accept all major credit cards, including Visa, Mastercard, American Express, and Discover. For flexible payment options, we offer Affirm and Afterpay, allowing you to shop now and pay over time. We also accept PayPal and Apple Pay for a seamless and secure checkout experience.
For our younger shoppers, we’ve made checkout even more convenient by including Cash App and Venmo as payment options. Shop with ease and choose the method that works best for you!
Absolutely. We use advanced encryption to ensure your details are always safe.
Yes, we ship globally. Shipping costs and times vary depending on the destination. Shipping is free on orders of $500 or more.
Once your order is shipped, we'll send you a tracking number via email. To track your order now, click here
We accept returns within 14 days of purchase. Items must be in original condition. See our Return and Refunds page for more details.
To start a return or exchange, click here.
Each product page includes detailed size guides and fit information.
Yes, all Ellie Belle products are 100% authentic. We source directly from the brands or authorized distributors to ensure the highest quality and authenticity for our customers.
Click the 'Sign Up' button on our website and follow the prompts to create your account.
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We prioritize your privacy and security with top-tier encryption and data protection policies. See our privacy policy for more details.
Yes, we offer gift cards in various denominations. They can be purchased directly from our website here.
Reviews on products can be provided on product pages. To reach us directly for general feedback and suggestions, visit our contact us page.
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