Frequently Asked Questions
Welcome to the Ellie Belle FAQ page! Here, you'll find answers to some of the most common questions our customers have. If you don't find what you're looking for, please feel free to contact us.
No, we do not have a store or showroom. We sell everything on our online store and over the phone. This allows us to keep our overhead as low as possible, in turn providing our customers the lowest prices & best service.
At Ellie Belle, we primarily offer a wide range of brand-new products. However, we also have a carefully selected collection of preowned items. Unless specifically indicated in the product description, you can assume that the items on our website are new. Our preowned collection is clearly marked and includes high-quality, gently used items that have been thoroughly inspected to meet our standards of excellence. Whether you're shopping for something brand new or preowned, you can trust in the quality and authenticity of all our products.
Simply select your desired items, add them to your bag, and follow the checkout process.
Orders can be modified or canceled within 1 hour of placement. A cancellation fee of 5% of the total amount paid will be deducted from your refund to cover payment processing fees. Please contact us immediately if you need assistance with modifying or canceling your order.
We accept all major credit cards, Affirm, Shop Pay, PayPal, Samsung Pay, Meta Pay, Amazon Pay and Bank Deposits.
Absolutely. We use advanced encryption to ensure your details are always safe.
Yes, we ship globally. Shipping costs and times vary depending on the destination. Shipping is free on orders of $100 or more.
Once your order is shipped, we'll send you a tracking number via email.
We accept returns within 30 days of purchase. Items must be in original condition. See our Return and Refunds page for more details.
To start an exchange, click here.
Each product page includes detailed size guides and fit information.
Yes, we guarantee 100% authenticity of all products.
Click the 'Sign Up' button on our website and follow the prompts to create your account.
Our newsletter subscribers get exclusive access to new arrivals, special discounts, and fashion insights.
We prioritize your privacy and security with top-tier encryption and data protection policies. See our privacy policy for more details.
Yes, we offer gift cards in various denominations. They can be purchased directly from our website here.
Reviews on products can be provided on product pages. To reach us directly for general feedback and suggestions, visit our contact us page.